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Dreamshare Support

Home Support

Most probably you already had some problem with software from a large company, like e.g. Windows from Microsoft. Did you write an e-mail to that company about your problem? And if you did, was there a useful answer? Strange question, isn't it?

Well, if you have a problem with a Dreamshare product, you can write an e-mail, and you will receive an answer, because I personally stand behind my products (read more about me here), and I care. You find information about how to contact me here.

Before contacting me there are possibilities to find answers for problems and questions yourself: You can read the manual of Gwendolyn - it was written to be informative and helpful. You can go through the tutorials in Gwendolyn - they are designed to teach you a lot about the program. Finally you can check the "Frequently Asked Questions" below.


FAQ - Frequently Asked Questions

 Can I use another registration service like ShareIt, RegNow or SWREG for registering Dreamshare software?
 Why Gwendolyn does not offer the usual 30 day "fully functional" trial period like most other shareware?
 I need to install Gwendolyn again, but I lost my registration information. How to proceed?
 Will there be updates for Gwendolyn, with corrections and more names?
 I found information about a name somewhere that differs from the information in Gwendolyn. What does that mean?
 I found an important name that is missing in Gwendolyn. How can this happen?
 The database is heavily weighted towards "Western" names. Why not more names from other cultures, e.g. Indian, Korean, Chinese etc?
 Can I license the database and use it for own, possibly commercial purposes, e.g. for building a baby name website?
 Why does the program have the somewhat unusual name "Gwendolyn"?
 What about a program and a database with surnames / family names?
 Will there be Gwendolyn versions for other platforms, e.g. Linux or Mac OS X?

 Can I use another registration service like ShareIt, RegNow or SWREG for registering Dreamshare software?
No, so far the only way to pay and register Gwendolyn is by going through
J-M-S, as indicated on the Buy page.

 Why Gwendolyn does not offer the usual 30 day "fully functional" trial period like most other shareware?
30 days are more than enough for expecting parents to find a name for their child, put the program away forever and probably never bother buying a license. This "use only a short period" scenario is unprobable for most shareware but a definite problem for Gwendolyn.

 I need to install Gwendolyn again, but I lost my registration information. How to proceed?
Absolutely no problem - just write me a short
e-mail, and I mail you the registration information again, at no cost.

 Will there be updates for Gwendolyn, with corrections and more names?
As for current plans, yes. I will try to release new versions of the program in half-year or year intervals. Updates within major versions, e.g. from 1.0 to 1.1, will be free for all registered users.

 I found information about a name somewhere that differs from the information in Gwendolyn. What does that mean?
It can mean quite different things. This might be an error in the Gwendolyn database. Sometimes there are competing, equally probable theories about the etymology of a name; Gwendolyn might mention one, your source another. Sometimes science progresses; Gwendolyn or your source might still feature outdated, "overthrown" information. And finally and unfortunately some sources, especially some "baby name websites", are very inaccurate and unreliable. In any way do not hesitate to report your find and
contact me.

 I found an important name that is missing in Gwendolyn. Why is this possible?
Probably for a simple reason: There are just too many names! The number of names in use is surprisingly and (for the layman) unexpectedly high. Already in a single major country there are several ten thousands of names in regular use. The number of names in Gwendolyn (over 8000) may seem large, but the database is not complete, not in any respect, and not by far. On the other hand, for a "supported" country usually all the frequent names are there, and sometimes it is surprisingly hard to come up with missing names.

 The database is heavily weighted towards "Western" names. Why not more names from other cultures, e.g. Indian, Korean, Chinese etc?
There are several reasons: I as the author of program and database being myself from the West; large number of prospective users in the West; good availability of information about Western names while only scarce information for names from some other cultures.

 Can I license the database and use it for own, possibly commercial purposes, e.g. for building a baby name website?
If you are serious it is probably well worth to
contact me because first I am really the sole "owner" of the database and thus can decide, and second because I am usually quite open to reasonable and sensible deals. Anyway, what you are not allowed to do is simply rip-off the database.

 Why does the program have the somewhat unusual name "Gwendolyn"?
When I started this whole name "business" I first needed a good name for a website about given names. I wanted to avoid the usual "BabyNames", "NamesForBaby", "SuperBabyNames", "BabiesBestName" and so on stuff that one starts to confuse after only a few seconds and came up with "Kunigunde", a rather old but still well-known name in German-speaking countries. (You find the website
here). When I expanded into English, Gwendolyn became Kunigunde's sister, so to speak.

 What about a program and a database with surnames / family names?
Gwendolyn will most probably stay a given-names-only program. I have to concentrate, and there are already more given names than I will ever be able to include. Furthermore I hardly have any expertise with family names.

 Will there be Gwendolyn versions for other platforms, e.g. Linux or Mac OS X?
Probably not, unfortunately. Gwendolyn is programmed in Visual Basic which is available only for the Microsoft Windows platform. There are similar Basic variants for other platforms, but Gwendolyn is quite large and the work needed for porting would still be substantial. One could well present the database by other means on other operating systems, however, e.g. as an eBook or a local website. If you are seriously interested in a project and willing to invest something please
contact me.